Which method is used to measure technician productivity?

The method that accurately measures technician productivity is the comparison of indirect time versus direct time. This measurement provides a clear indication of how much time technicians are spending on productive work—tasks that directly contribute to servicing vehicles—compared to the time spent on non-productive activities, such as waiting for parts or attending meetings.

By evaluating the ratio of direct hours (those spent working on vehicles) to indirect hours (those not directly related to vehicle maintenance), managers can identify efficiency levels among technicians. This insight allows for informed decisions on training needs or workflow adjustments to enhance overall productivity.

In contrast, other options, while they may provide some insight, do not offer as comprehensive a view of productivity. Total time worked does not account for how that time is utilized. Similarly, the number of vehicles serviced per technician could vary significantly based on the complexity of the tasks rather than a direct measure of productivity. Feedback ratings from customers, while important for understanding service quality, do not directly reflect a technician's productivity levels in terms of time management and work efficiency.